SHIPPING & RETURNS

SHIPPING POLICY

In most cases, orders are processed and shipped within 24 hours. Once order is place for custom bow there will be no refund and order can not be canceled due to customization.  We will hold an order if a backordered item is expected within a day. For additional options or custom rate quotes, please contact us directly.Deliveries are made Monday through Friday only. Weekends and Holidays do not count as Business Days. If you need to schedule a Saturday delivery, please contact customer service.. Please contact customer service if you have questions about your shipping destination.If your order is missing anything or is damaged, please carefully check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please email us.Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com or USPS at usps.com.

Packaging

All orders are packed by hand into the smallest box or boxes that will accommodate the entire order. This helps us to keep shipping costs under control and provides additional savings for customers who use freight forwarding services.

 

 

Shipping rates for lower 48 US states orders ONLY. HAWAII,ALASKA,PUERTO RICO ,CANADA. ADDITIONAL CHARGES WILL APPLY.

SHIPPING RATES ARE FLAT RATE AT CHECK OUT>

ORDERS OVER $150.00 are free.

Orders on Bows or large packages there will be a $50.00 shipping fee due to the size of the package.

International shipping charges will apply when order is placed by Phone..

​​RETURN & EXCHANGE POLICY​

Your satisfaction is important to Level up archery.If we have made a mistake while fulfilling your order email us immediately so we can resolve the situation.

All returns require  pre authorization. if a product is damaged we  will get manufacturers warranty  upon evaluation for repair or replacement.

If merchandise  is defective we can not offer refund unless authorized by manufacturer.